Bluecross Blueshield of Western New York Home

Medicaid & CHP Providers

Training academy

BlueCross BlueShield of Western New York offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.

Training and tutorials


Schedules and registration

There are many on-demand videos and reference documents to help you understand the Interactive Care Reviewer (ICR), our online medical and behavioral health self-service authorization tool. To access these tutorials:

  1. In Availity, Access Your Custom Learning Center from Applications
  2. Select Catalog from the menu located on the upper left corner of the screen
  3. Select Interactive Care Reviewer from the Category menu
  4. Click Apply
  5. Select Enroll on the course you want to take.

Cultural competency resources

My Diverse Patients

The My Diverse Patient website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their diverse backgrounds.

My Diverse Patients website

Improving the Patient Experience


CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

Provider manual

The provider manual provides key administrative information, including the quality improvement program, the Utilization Management program, quality standards for participation, claims appeals, and reimbursement and administration policies.

Learn about Availity

You can access many of the tools you need from your Availity Portal account — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations. You can find instructions for locating and using these tools on the Learn about Availity page.

Provider tools and resources

Interested in becoming a provider in the BlueCross BlueShield network?

We look forward to working with you to provide quality service for our members.