Training academy
BlueCross BlueShield of Western New York offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.
Training and tutorials
Documents
- Annual CAHPS® Survey-Smoking Cessation Education
- BH Interactive Care Reviewer Training Presentation
- Children and Family Treatment and Support Services Training Guide
- Children and Family Treatment and Support Services Brochure
- Consumer Assessment of Healthcare Providers and Systems (CAHPS) Overview
- General Provider Orientation
- HEDIS® 101 for providers: Improving quality of care
- HEDIS Benchmarks and Coding Guidelines for Quality Care
- Provider Digital Engagement
Schedules and registration
There are many on-demand videos and reference documents to help you understand the Interactive Care Reviewer (ICR), our online medical and behavioral health self-service authorization tool. To access these tutorials:
- In Availity, Access Your Custom Learning Center from Applications
- Select Catalog from the menu located on the upper left corner of the screen
- Select Interactive Care Reviewer from the Category menu
- Click Apply
- Select Enroll on the course you want to take.
Cultural competency resources
My Diverse Patients
The My Diverse Patient website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their diverse backgrounds.
Improving the Patient Experience
Documents
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).
Provider manual
The provider manual provides key administrative information, including the quality improvement program, the Utilization Management program, quality standards for participation, claims appeals, and reimbursement and administration policies.
Learn about Availity
You can access many of the tools you need from your Availity Portal account — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations. You can find instructions for locating and using these tools on the Learn about Availity page.
