BlueCross BlueShield of Western New York offers an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they are available.
There are many on-demand videos and reference documents to help you understand the Interactive Care Reviewer (ICR), our online medical and behavioral health self-service authorization tool. To access these tutorials:
The My Diverse Patient website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves regardless of their diverse backgrounds.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).
The provider manual provides key administrative information, including the quality improvement program, the Utilization Management program, quality standards for participation, claims appeals, and reimbursement and administration policies.
You can access many of the tools you need from your Availity Portal account — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations. You can find instructions for locating and using these tools on the Learn about Availity page.