Behavioral health

Integrated health care

Highmark Blue Cross Blue Shield (Highmark BCBS) facilitates integrated physical and behavioral health services as a vital part of health care. Our mission is to address the physical and behavioral health care of members by offering a wide range of targeted interventions, education and enhanced access to care to ensure improved outcomes and quality of life for members. We work collaboratively with hospitals, group practices, independent behavioral health care providers, community, government agencies, human service districts and other resources. This enables Highmark BCBS to successfully meet the needs of members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.

Health and Recovery Plan (HARP)

The Health and Recovery Plan (HARP) is an enhanced benefit package for members with complex behavioral health needs. It is made up of physical health, behavioral health, pharmacy and waiver services. HARP is for adults who have certain health conditions. These conditions are defined by the state. HARP helps members get the care they need while keeping them in their homes and communities.

For more details, view your Provider Manual .

For patient information related to HARP, visit the member website .

Behavioral Health Areas of Expertise Profile (BHAEP)

The BHAEP is designed to highlight your services, cultural preferences, race, languages spoken, and specialties to our members through the enhancement of our online provider directory. Your answers to the brief survey below will help our members find the right behavioral health provider to fit their unique needs. While extremely helpful in promoting your services, completion of the BHAEP does not affect your credentialing materials/status or provider contract. Because any representation of a clinical area of expertise is based on your self-disclosure and professional judgment, please only select those items that fall within the scope of your state-issued license and clinical experience.

Related information

Crisis Services

Family Peer Support

First Episode Psychosis (FEP)



Mental Health and SUD Outpatient Resources Adult

Mental Health Outpatient Resources Child & Adolescent

NY State Agencies

WNY Community Resources

Provider tools and resources

Interested in becoming a provider in the Highmark BCBS network?

We look forward to working with you to provide quality service for our members.