Member eligibility, listings and reports
Member listings are available and include data accurate as of the close of business on the previous day. Real-time member eligibility information and member reports are available exclusively through the Availity Portal. Log in to access member-specific information.
The Panel Listing tool is available to providers to research and download a complete list of past and current primary medical provider members assigned to a specific provider, group or IPA.
Don’t have an Availity account?
Need help with Availity?
Finding tools on Availity
Eligibility and benefits inquiry
To check member eligibility and benefits:
- From the Availity homepage, select Patient Registration from the top navigation.
- Select Eligibility and Benefits Inquiry.
Member panel listings
Note: Your organization’s administrator needs to complete a separate registration to access this tool. Please see registration instructions in the "Registration for provider online reporting" section below.
To access member panel listings:
- From the Availity homepage, select Payer Spaces from the top navigation.
- Select the health plan.
- From the Payer Spaces homepage, select the Resources tab.
- From the Resources tab, select Provider Online Reporting. If you do not see it in the list, select Next from the right-hand side at the bottom of the page.
- From the Provider Online Reporting page, select Member Panel Listings.
Member reports
Note: Your organization’s administrator needs to complete a separate registration to access this tool. Please see registration instructions in the "Registration for provider online reporting" section below.
To access member reports:
- From the Availity homepage, select Payer Spaces from the top navigation.
- Select the health plan.
- From the Payer Spaces homepage, select the Resources tab.
- From the Resources tab, select Provider Online Reporting. If you don't see it in the list, select Next from the right-hand side at the bottom of the page.
- From the Provider Online Reporting page, select Member Reports.
Registration for provider online reporting
Note: Your organization’s administrator needs to complete this process and grant users in the organization access.
- From the Availity homepage, select Payer Spaces from the top navigation.
- Select the health plan.
- From the Payer Spaces homepage, select the Resources tab.
- From the Resources tab, select Provider Online Reporting. If you do not see it in the list, select Next from the right-hand side at the bottom of the page.
- Select I Agree on the disclaimer page.
You will be redirected and see the message: Welcome to provider online reporting.
- Select Register/Maintain Organization to register your organization’s tax ID to the applicable program.
- Select Register Tax ID to register for the eligible program (member reports or panel listings).
- Select Maintain User/Register User to grant access to users.
- Complete all fields on the Register User page. Select ADD TO PREVIEW and Save.
- Go to Report Search, select the program, complete the required fields and select Search.
- A file should now be available.
To access provider online reporting for all users once registration is completed:
- From the Availity home page, select Payer Spaces from the top navigation.
- Select the health plan.
- From the Payer Spaces homepage, select the Resources tab.
- From the Resources tab, select Provider Online Reporting.
- Select I Agree on the disclaimer page.
- Go to Report Search, select the program, complete the required fields, and select Search.
- A file should now be available.
