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Medicaid & CHP Providers

Quality management


BlueCross BlueShield of Western New York maintains a comprehensive quality management (QM) program to objectively monitor and systematically evaluate the care and service provided to members. The scope and content of the program reflects the demographic and epidemiological needs of the population served. Studies are planned across the continuum of care and service with ongoing proactive evaluation and refinement of the program.

Related information

HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA).

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We look forward to working with you to provide quality service for our members.