Our Disease Management (DM) department is based on a system of coordinated care management interventions and communications designed to assist physicians and others in managing patients with chronic conditions.
The mission of the DM department is to improve the health and quality of life for Highmark Blue Cross Blue Shield of Western New York members by encouraging patient self-care efforts, coordinating health care education and providing interventions along the continuum of care.
Disease Management aims to:
To refer a member, fax a completed Disease Management Referral Form to 1-888-762-3199 or send via Availity.
1-888-762-3199
DM care managers are registered nurses and are available from 8:30 a.m. to 5:30 p.m. local time, Monday through Friday. Confidential voicemail is available 24 hours a day. The 24/7 NurseLine is available for our members.
Please call 1-888-830-4300 to reach a DM care manager.
1-888-830-4300
As a provider with patients enrolled in a DM program, you have additional rights and responsibilities such as the right to:
These rights and responsibilities are available to you in written format upon request to DM by calling 1-888-830-4300.